When they’re in working order, your personal electronics are indispensable. When they’re not, they’re hell on earth. There’s nothing more frustrating than a television that won’t connect to WiFi, a ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Better Business Bureau president and CEO Randy Hutchinson gives consumers tips on how to avoid scams and protect assets.

AT&T is now offering its customers, and even non-AT&T customers in-home support for everything from computer set-up to flat screen TV installation. Marguerite Reardon Former senior reporter Marguerite ...

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...

Some victims of an alleged computer tech scam are getting some money back.The Federal Trade Commission is beginning to send out refunds totaling more than $1.7 million to victims of the scam, which ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Scammers pretend to be highly skilled computer professionals and establish trust with their victim in order to obtain money or installation of fraudulent software. A technical support scam, sometimes ...