DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked at a ...
So I was logged onto the website for Zappos, an online shoe and clothing retailer, to see if I could cancel an order. The night before I had impulse-ordered my daughter a faux shearling bomber jacket ...
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