IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Rezolve.ai, a leading AI-powered employee service desk, has announced the launch of its revolutionary new feature – the ChatGPT-like ITSM Chatbot. This cutting-edge technology promises to transform ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

They just want someone to do the task for them. Our ITSM Agent meets that expectation by taking real action in a fast, flexible, and safe way so IT can focus on strategic wins that fuel growth instead ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

Think of IT service management (ITSM) as the glue that brings the disparate parts of IT together: the policies, processes, and tools to design and enhance the IT equipment, resources, and services.

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the ITSM market and it is poised to grow by USD 3.29 billion during 2020-2024, progressing at a CAGR of nearly 9% during the forecast period. The ...